Which ‘type’ are you? Gene Kranz? Or that Grumman guy?

Apollo 13. Love that movie. I watch it so often that my wife and kids no longer moan when it’s on. As Americans…as humans…it really was of our finest hours. The tragic events… Continue reading

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Organizational Narcissism: Readers Respond

Several readers responded to my recent post “The Perils of Organizational Narcissism” to me via e-mail. Some of their responses follow. As far as “remedies” for this situation are concerned, as some readers… Continue reading

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The Perils of Organizational Narcissism

Some time ago, I posted a piece about a Gold’s Gym franchise in New Jersey that was hurting financially. The owners decided to lower the cost of membership to compete with area independent gyms… Continue reading

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Loose Lips Sink Ships: The Titanic’s Achilles Keel

I couldn’t let the 100th anniversary of the sinking of the Titanic pass without a mention. I was in second grade when my brother borrowed from our grade school library the then-definitive account… Continue reading

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Communication Advances, Respect Degradation

I’m surprised at how many people responded to the previous post, “Valentine’s Day Flashback: The Lost Art of Letter Writing.” Thank you for the comments. (“Keep those cards and letters coming.”) While I’m… Continue reading

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A Valentine’s Day Flashback

This is an article about communication — one of my areas of interest. But as opposed to the usual business focus, and being St. Valentine’s Day, it’s personal. So please indulge me. Thirty years… Continue reading

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Papa Joe’s Christmas Star

Now when Jesus was born in Bethlehem of Judaea in the days of Herod the king, behold, there came wise men from the east to Jerusalem, saying, Where is He that is born… Continue reading

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Penn State: There But by the Grace of God…

I used to work in the oncology field. Whenever we learned of a treatment error occurring at another hospital or cancer center, we recited a little prayer made popular by our chief nursing officer: “There… Continue reading

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The Major Brand Element You Ignore

Kmart can teach us an important lesson on branding. Kmart? An important lesson in branding? Yes — absolutely. In fact, I’ll even go so far as to say it can teach us about… Continue reading

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10 Reasons Why Businesses Don’t Follow Jobs’ Example

Now that the posthumous praise for Steve Jobs begins to ebb, one wonders why we love Jobs and his success at Apple — but eschew his lessons. 1. No One Really Likes a… Continue reading

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